Warranty

COMPREHENSIVE PRODUCT WARRANTY

At T-Comp, we are committed to providing quality laptops that are carefully inspected and tested before being offered for sale. Our warranty is designed to give you added confidence and support in the event that your laptop develops a covered hardware fault during the applicable warranty period.

This Warranty Policy explains the warranty coverage, exclusions and claim process for products purchased directly from T-Comp.

WARRANTY DURATION

The warranty period depends on the condition category of the laptop purchased:

    • Refurbished Laptops: 12-month warranty
    • Used Premium Laptops: 3-month warranty
    • Used Value Laptops: 3-month warranty

The warranty period begins from the original date of purchase or delivery, as applicable.
Customers purchasing a Used Premium or Used Value laptop may have the option to extend the warranty from 3 months to a total of 12 months for an additional charge. Where an extended warranty is purchased, this will be reflected in the customer's order or invoice.

15-DAY RETURN PERIOD

If your purchase does not meet your expectations, you may request a return within 15 days of receiving the product, subject to our Returns Policy.

This includes requests relating to an incorrect product or specification, or where you have changed your mind.

To request a return, refund or replacement, please contact our Support Team at +971 50 914 1484, and our team will assist you with the process.

After the 15-day return period has ended, eligible hardware faults will be handled under the applicable warranty.

WHAT OUR WARRANTY COVERS

Our warranty covers hardware faults that affect the normal functionality of the laptop and arise during normal use within the applicable Warranty Period.

Warranty coverage applies only to products purchased directly from T-Comp and is subject to the exclusions below.

WHAT OUR WARRANTY DOES NOT COVER

The warranty does not cover damage or faults resulting from:

    • Misuse, mishandling or improper use of the product
    • Accidental or physical damage, including drops, impacts or excessive pressure
    • Liquid or moisture damage
    • Exposure to excessive heat, humidity, sand, dust or other contaminants
    • Damage caused by natural disasters or other external events
    • Improper installation or use
    • Failure to reasonably maintain or care for the product
    • Theft or loss
    • Normal wear and tear
    • Negligence or accidents
    • Repairs, alterations, upgrades or modifications carried out by an unauthorised third party
    • Failure to follow applicable product or usage instructions
    • Cosmetic wear or imperfections that were disclosed or visible at the time of purchase and do not affect the normal functionality of the product

The warranty does not cover software-related issues, data loss or third-party software unless specifically stated otherwise.

CONDITIONS FOR MAKING A WARRANTY CLAIM

To make a warranty claim:

    1. You must provide your T-Comp order number, invoice or other valid proof of purchase.
    2. The product must be made available to T-Comp for inspection and diagnosis.
    3. The product must be within its applicable Warranty Period.
    4. The fault must fall within the coverage provided by this Warranty Policy.

T-Comp may inspect and test the product before confirming whether a fault is covered under warranty.

WARRANTY REMEDIES

If a hardware fault covered by this warranty is confirmed during the applicable Warranty Period, T-Comp may, as appropriate:

    1. Repair the product;
    2. Replace the product with the same or a comparable product of similar specifications and value, subject to availability; or
    3. Provide a refund where repair or suitable replacement is not reasonably available or where otherwise required under applicable law.

Because many of our Used Premium and Used Value laptops are individual units, we cannot guarantee that an identical model, specification, colour, cosmetic condition or product will be available for replacement.
Where an identical replacement is unavailable, we may offer a suitable alternative of comparable specifications and value. Any alternative will be discussed with the customer before the replacement is completed.

IMPORTANT INFORMATION

This warranty applies only to the product purchased from T-Comp and does not cover third-party products, accessories or services unless expressly stated as being covered.
The warranty does not cover faults or damage resulting from negligence, misuse, accidental damage, normal wear and tear or failure to follow applicable product instructions.
Nothing in this Warranty Policy is intended to exclude or limit any rights or remedies that cannot be excluded or limited under applicable UAE consumer protection laws.

WARRANTY SUPPORT

For warranty claims or questions regarding your warranty coverage, please contact our Support Team at: 
+971 50 914 1484

Please have your order number or invoice available so our team can assist you.