T-Comp Warranty Policy

Our Commitment to Quality

At T-Comp, quality isn’t just a promise — it’s at the heart of everything we do. Every refurbished or used laptop we offer undergoes meticulous checks to ensure it meets our standards of performance, reliability, and durability. This warranty policy reflects our confidence in our products and our commitment to standing behind what we sell.

Warranty Duration

We offer a warranty of 3 months for Used Laptops and 6 months for Refurbished Laptops, starting from the original date of purchase. This warranty covers you against any functional or craftsmanship defects during this period.

What’s Covered

Every T-comp Laptop comes with a 15-day money back guarantee. The warranty covers defects in materials and workmanship under normal use. It applies only to original, unaltered products purchased directly from T-Comp. Should a covered issue arise, and after the 15-day Money Back Guarantee has passed, we may repair the product, offer a replacement of equal value and specifications, or issue a refund.

What’s Not Covered

Please note, this warranty does not cover damage resulting from improper use, unauthorized repairs, or external conditions. Specifically, we do not cover:
- Physical or cosmetic damage (scratches, dents, broken ports, cracked screens, etc.)
- Damage due to liquid spills, fire, voltage issues, or natural disasters
- Software issues, viruses, or tampering
- Products modified or repaired by third parties
- General wear and tear due to usage
- Loss of data or software
- Accessories or packaging

How to Claim Warranty

To make a warranty claim, simply reach out to us within the warranty period. We'll need your proof of purchase and a clear description of the issue. You can also initiate a return request using our Online Refund Form. Claims must be initiated within 15 days of discovering the defect.

What We’ll Do

Depending on the nature of the issue, we will:
- Repair the device using certified T-Comp parts
- Replace the unit with one of similar make, model, and condition
- Refund your purchase if repair or replacement is not possible

Important Note

T-Comp is not responsible for any loss or damage caused by third-party servicing. Warranty coverage applies only to products directly purchased from our store or website.