Browse our catalog and click “Add to Cart” on the item you want. Proceed to checkout, fill in shipping details, choose a payment method, and confirm. You’ll receive an order confirmation via email (or SMS) with order details.

Yes — we offer nationwide delivery across all UAE emirates.

Typically 1–3 business days, depending on your location and courier availability.

We charge a flat delivery fee of AED 15 on all orders across the UAE.

The delivery team typically reaches out to schedule a time that works best for you. However, if you're not available at the scheduled time, the courier will either attempt re-delivery or contact you to arrange a new delivery slot.

Yes, as long as your order has not yet been dispatched. Once shipped, we cannot cancel — you’ll need to follow our return process.

Yes — every laptop purchase comes with a 15-day Money Back Guarantee (if in original condition). After that, warranty provisions apply.

The item must be in original condition, with all accessories, cables, and packaging intact. No physical damage, liquid damage, or signs of misuse.

We cover the return shipping cost, so sending an item back is completely free for you.

After we inspect the returned item (usually within a few business days), the refund will be processed via the original payment method. The time for the funds to reflect depends on your bank or payment provider.

Used laptops come with a 3-month warranty. Refurbished laptops come with a 6-month warranty.

Defects in materials or workmanship under normal use (hardware faults, component failures).

Physical damage (cracks, dents, broken parts), spill or liquid damage, misuse, accidents, voltage spikes, software issues, viruses, system corruption, unauthorized repair, normal wear & tear, loss of data or software, accessories or packaging outside the core device.

Contact our support (email or phone) with proof of purchase and description of the issue. We’ll evaluate and may request to collect the unit for diagnosis. Based on fault, we will repair, replace (with equivalent model), or refund (if repair/replacement isn’t possible).

No — doing so voids the warranty. Only authorized repairs by T-Comp are covered.

We accept major credit/debit cards, including Visa and Mastercard. We also accept bank transfers.

Yes — our checkout uses SSL encryption to protect your information, and we partner with trusted payment gateways.

Your card/payment is authorized and charged at checkout once your order is confirmed.

Check that your card details (number, expiry, CVV) are correct and that you have sufficient funds. Try another card or method if necessary. Contact us for help if needed.

Unfortunately, we do not offer Tabby or Tamara services at this point. However, most credit card purchases can be converted into installments.

Yes — the images reflect the actual laptop you will get for refurbished and premium stock.

We specialize in used and refurbished electronics, restoring them to good working condition, performing tests and quality checks, and passing cost savings to customers.

Phone / WhatsApp: +971 50 9141484, Email: support@t-comp.ae, or use the live chat/contact form on the website.

No — all listed prices exclude applicable UAE VAT, which will be added at checkout.

You may request a notification when restocked. We’ll contact you when available.

Used Premium machines are high-end pre-owned devices in immaculate condition. Used Value devices are pre-owned laptops with some signs of wear. Refurbished laptops are completely restored and revived by our technicians.

Every laptop is tested by our experts for performance, speed, battery health, and durability. A 14-day refund window is available if you’re not satisfied.